SAM in the Self Storage
Market
Owners and operators of self-storage
facilities are always looking for ways to improve
customer service and enhance their facilities' market
appeal.
SAM
does exactly that. With SAM at a facility a
customer can:
 |
Complete a rental in about 5 minutes |
|
Make a payment in about 4 minutes |
|
View their account balance |
|
If past due, a customer can bring their account
current and gain access at the gate |
|
Use
SAM if the manager
is busy or off the premise |
All of these benefits
improve the level of customer service offered at a
facility. SAM
can reduce the amount of time a customer actually
has to spend to complete a transaction.
SAM can also help
managers handle busy days when customers are dropping
by to make their payments.
SAM
also improves the market appeal of a facility by
adding a simple, yet powerful feeling of being on the
cutting edge of technology. Many customers,
especially the under 30 generation, will find using
SAM very
appealing.
SAM
can also:
|
Extend the hours of a facility |
|
Allow managers to go to the bank |
|
Allow managers to market their facilities to local
businesses as SAM helps existing customers |
|
Allow managers to focus on new customers |
|
Allow managers
to show or clean units |
SAM
is also a great tool for managing remote locations.
If a storage owner or operator has a sister location,
or a smaller location that can't justify a full-time
employee, SAM can
share the data with the main location and can process
transactions when no employee is available. This
helps owners to take advantage of economies of scale
and save money while allowing customers to rent and
pay for units at a remote location.
