|
Support
Simplified Automated Manager
Once you purchase SAM,
CTS Group will
to support you. Regardless of whether you have
a hardware problem, a software problem or an Internet
problem, CTS Group
provides you one toll free number as well as email and
online support.
Here is the best part, when
you purchase SAM the
first year of support and maintenance is included in the
price. You can automatically renew your support
and maintenance agreement on an annual basis with
CTS Group.
Some of the items included in your annual support and
maintenance agreement are listed below:
 |
Priority call support within support queue |
|
|
2 hour guaranteed call back if all techs are busy |
|
|
If parts are needed on site - Fed Ex overnight
delivery |
|
|
Remote management support to Kiosk at facility |
|
|
Toll-free support number |
|
|
On occasion you may experience
technical problems with SAM
and when that happens CTS Group
is there to support you as long as you have a
current support and maintenance agreement. One
call, one vendor support makes resolution to problems
simple and effective.
888-726-1886
|
